Terms of Service

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms.

These Terms are in English and you confirm you have read and understood them in English.

Customer is solely responsible for: (a) all activity occurring under its Workspace; (b) ensuring that all Authorized Users comply with these Terms; (c) maintaining the security of login credentials; and (d) notifying us promptly of any unauthorized access. The acts and omissions of Authorized Users are deemed to be Customer's acts and omissions.

Each Authorized User must have a unique account. Credentials may not be shared between individuals. You are responsible for all activity under your account.

The Service is intended for users who are at least 18 years old.

Ownership. As between you and Kindra AI, you retain all right, title, and interest in and to all Customer Data. Kindra AI acquires no ownership interest in Customer Data.

License. You grant Kindra AI a limited, non-exclusive license to host, store, process, and display Customer Data solely as necessary to provide the Service. This license terminates when Customer Data is deleted from our systems.

End Client Data. With respect to End Client Data, you are the business (data controller) and Kindra AI is the service provider (data processor). You are responsible for obtaining any required consent from your clients to store their personal information in the Service. We process End Client Data only to provide the Service and will not sell, share, or use it for any other purpose. If an end client contacts Kindra AI about their data, we will direct them to you.

Data use. Kindra AI uses Customer Data solely to provide and improve the Service. We do not sell, disclose, or repurpose your data for any other purpose.

Prohibited data types. The Service is not designed or certified to store highly sensitive personal data. You must not store the following in the Service, including in free-text and notes fields: payment card numbers, passwords, Social Security or national insurance numbers, or medical information.

Travel identity documents. We understand that travel professionals routinely handle passport numbers, visa numbers, and other government-issued identity documents. The Service is not built to store these to the security and compliance standard they require, and you must not enter them into the Service. Continue to manage travel identity documents through your booking platforms, host agency systems, or other tools designed for that purpose. If you store such data in the Service despite this restriction, you do so at your own risk and Kindra AI is not liable for any unauthorized disclosure.

Security. Kindra AI uses commercially reasonable security measures to protect Customer Data, including encryption in transit and at rest, workspace isolation between customers, and access controls.

Backups. Kindra AI performs daily automated backups with 30-day retention and point-in-time recovery capability. However, no backup system is infallible. We recommend periodically exporting Customer Data using the Service's built-in export tools as an additional safeguard. Kindra AI is not liable for data loss caused by circumstances beyond our reasonable control.

Export. During your subscription, Admin Users may export Customer Data at any time using the Service's built-in export functionality.

After cancellation. After termination or expiration, access to the Service ends. Admin Users retain access to account settings, data, and export tools for 30 days so Customer Data can be exported. After this period, Customer Data may be permanently deleted. Kindra AI is not liable for any loss of Customer Data following the 30-day period, or if data becomes unavailable due to circumstances beyond our reasonable control.

Breach notification. If we become aware of unauthorized access to Customer Data, we will notify you without unreasonable delay and take reasonable steps to contain and remediate the incident.

Subprocessors. We use third-party service providers to help deliver the Service. A current list is available in our Privacy Policy.

The billing, payment, and cancellation provisions in this section apply to the Customer (the organization or individual who established the account and is responsible for payment). If you are an Authorized User who did not establish the account, these provisions describe your organization's billing relationship with Kindra AI but do not create a direct payment obligation for you.

The Service is licensed on a per-seat basis. Each Authorized User requires a Seat. Seats are assigned to individuals and may not be shared.

Fees are charged based on the number of active Seats at the rate described on our pricing page or in your subscription confirmation. Fees are billed in advance on a monthly, quarterly, or annual basis as selected at subscription, in US dollars.

Adding a Seat during a billing period results in a prorated charge on your next invoice. Removing (archiving) a team member releases their Seat and issues a prorated credit. Archival is permanent and cannot be reversed. The archived user immediately loses access to the Service. Admin Users retain access to all data associated with the archived user, including historical records and activity.

From time to time, Kindra AI may offer promotional or discounted pricing. Promotional rates are subject to change with 30 days' notice, under the same terms as standard price changes.

We will notify you at least 30 days before any price increase takes effect. The notice will include the new price, the effective date, and instructions on how to cancel if you do not wish to continue at the new price.

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD FOR SUCCESSIVE PERIODS OF THE SAME DURATION UNLESS YOU CANCEL BEFORE THE END OF THE CURRENT PERIOD. UPON RENEWAL, YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT SUBSCRIPTION FEE.

Free trials. New subscriptions may include a free trial period. You will not be charged until the trial ends. If you do not provide a valid payment method by the end of the trial period, access to the Service ends. Admin Users retain access to account settings, data, and export tools for 30 days after the trial expires.

Failed payments. If a payment fails on an active subscription, we will notify you immediately and retry the charge periodically. If payment is not resolved within 28 days, access to the Service is suspended. Admin Users retain access to account settings, data, and export tools. Your data remains stored for 30 days following suspension.

All payments are processed by Stripe. We do not store your payment card information.

You agree not to:

• Upload personal information without proper consent from data subjects
• Store sensitive data (credit card numbers, SSNs, passwords) in free-text fields
• Share login credentials or allow multiple people to share one Seat
• Attempt to access another Customer's Workspace
• Circumvent security features or introduce malicious code
• Use automated scraping, bots, or crawlers
• Reverse engineer the Service
• Sublicense, resell, or redistribute access to the Service
• Use the Service to build a competing product
• Use the Service in violation of any applicable law
• Process data subject to regulations the Service does not support (HIPAA, GLBA, etc.)

We may suspend or terminate access for violations of this section. Where possible, we will provide notice and an opportunity to cure, except where immediate action is necessary to prevent harm.

The Service, including all source code, software, algorithms, designs, interfaces, features, documentation, and trademarks, is and remains the sole and exclusive property of Kindra AI. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription. No other rights are granted.

Your use of the Service, including any feature requests, feedback, suggestions, or customization requests you provide, does not create any ownership interest, intellectual property right, or other proprietary claim in the Service. Features developed by Kindra AI — whether inspired by your feedback or not — are and remain the sole property of Kindra AI and may be made available to all customers.

Nothing in these Terms, and no interaction between you and Kindra AI, creates an employment, agency, partnership, joint venture, or work-for-hire relationship. Kindra AI is an independent service provider.

You retain all intellectual property rights in Customer Data. Nothing in these Terms transfers ownership of Customer Data to Kindra AI.

If you provide suggestions, ideas, feature requests, or other feedback about the Service, you grant Kindra AI an irrevocable, perpetual, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation or compensation to you.

You may not represent to any third party that you own, have developed, or have any proprietary interest in the Service. Violation of this provision is a material breach of these Terms.

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, REGARDLESS OF THE THEORY OF LIABILITY.

KINDRA AI'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO KINDRA AI IN THE 12 MONTHS PRECEDING THE CLAIM.

Indemnification. You agree to indemnify and hold harmless Kindra AI from third-party claims arising from: (a) Customer Data you upload to the Service; (b) your breach of these Terms; (c) your travel business activities, including claims by your clients, suppliers, or regulators.

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Informal resolution first. Before initiating arbitration, either party must first attempt to resolve the dispute by sending a written notice to the other party describing the issue and proposed resolution. The parties will attempt to resolve the dispute in good faith for 30 days before either party may initiate arbitration.

Binding arbitration. If informal resolution fails, the dispute will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

No class actions. Any arbitration shall be limited to the dispute between the parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions. The following disputes are not subject to arbitration: (a) disputes seeking to enforce or protect intellectual property rights; (b) disputes related to theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.